Corporate Trainer – Training Managers / Industry / Consultant / Auditing
Exam Preparation for PMP Certification
     Strategic Bidding for IT Projects
     Use case Modeling
     Six Sigma Greenbelts & Black Belt Certification Training
     Software Effort Estimation
     Application of IEEE Standards
     Requirement Gathering and Documentation Techniques
  CIPP™ - Certified Information Processing Professional
CIPP™ – Certified Information Processing Professional is the only credential, most important and demanded, for BPO professionals in the field of data and transaction processing (Non-Voice). This certification will cover following areas of knowledge;
  • Imaging
  • Information Capture
  • Documents Processing
  • Content Management
  • Emerging Technological Advancements
  • Workflow and Storage Alternatives
In transaction processing environments, the operations managers or a Team lead or a fresh graduate with 2 years of experience who want to stay ahead of industry trends and practices shall earn this certification and become widely regarded as the leaders in the field. They can play a very crucial role in turning around the operations scenario in their company.

The certification is not based on memorization of the information, but rather a combination of familiarity with the knowledge areas and practical work experience. Candidates are responsible for demonstrating knowledge defined by a range of content areas.
Minimum Eligibility:

Graduate or any professional degree with 2 years of work experience(preferably in BPO/ Back Office).
Recommended for:
  • Professionals in BPO (Non-Voice) with 2 or more years of experience,
  • Professionals working in Back Office Operations in:
    a) Banking
    b) Financial Services
    c) Insurance Sector
    d) Health Care
    e) Retail
    f) Manufacturing
Batch Size:
10-25 participants per batch . We can also organize training onsite for the batch size of more than 20.
Course Duration: 15 hours
Course Schedule:
  • Weekend batch (S-S) (2 full days) (9:30am to 5:30pm)
  • Weekday batches (M-F) (3 hours per day) (7:00am to 10:00am) / (2:00pm to 5:00pm) / (7:00pm to10:00pm)
Training Material:
Every participant will be provided with
  • CIPP™ Body of Knowledge Guide.
  • Course Material.
  • Work Book and exercises.
Certification Award:
  • Participation certificates will be awarded on successful completion of the course.
  • For CIPP™ certification, you will have to appear for 3 hours exam (multiple choice questions) within 3 months of course completion.
  • Participation certificates are valid for only 3 months.
  • CIPP™ certificate are valid for 3 years, and can be renewed thereafter.
Some FAQ’s:
  • Why should I get CIPP™ certification?
    This certification helps strengthen the basic fundamentals of transaction processing. This helps reinforce the use of technology in all business process. Provides opportunity to generate ideas to automation and process improvements in your current processes.
  • Who provides CIPP™ certification?
    CIPP™ certification is provided by Knowledge works, Knowledge works is a premier training body specializing in professional traning and with the deep industry experience to understand the training needs of the individuals and the organizations.
  • Why do we need to renew CIPP™ certification every 3 year? And what is the procedure for renewal?
    The purpose of the CIPP™ certification is to substantiate the fact that the CIPP™ certified individuals are updated with the latest happening in the transaction processing area and in the current dynamic landscape it is important to refresh the knowledge every 3 years.

    Renewals can be done by reappearing for the 15 hours updated course. Alternatively, the renewals can be obtained by submitting the white papers or thought leadership document or Implementation case studies or attending the relevant seminars, events and workshops (atleast 3 in 3 years).

  • Who provides the training?
    Training is provided by BPO industry veterans with more than 10 years of experience in non-voice processes.